Protect your order from damage, loss or theft during shipping.
Return & Refund Policy
We offer a 30-day return policy for defective or malfunctioning items only. This means you have 30 days after receiving your item to request a return if the product is not working properly or arrives damaged.
To be eligible for a return, the item must be confirmed as defective or malfunctioning. It must also be in the same condition that you received it, meaning it is unworn or unused, includes tags, and remains in its original packaging. A receipt or proof of purchase is also required.
To initiate a return, please contact us at customercare@megaxos.com with a description of the issue and include photo or video evidence showing the defect.
If your return is accepted, we will send you a return shipping label along with instructions explaining how and where to send your package.
Please note that items sent back to us without prior approval will not be accepted.
If your country of residence is not the United States, shipping times may be longer than expected. If you have any return-related questions, feel free to contact customercare@megaxos.com, and our team will be happy to assist you.
Shipping and Processing Information
All orders are subject to a processing time of 1–4 business days before shipment.
After your order has been processed and dispatched, standard shipping typically takes 5–15 business days depending on your location and carrier conditions.
Because our products ship from Japan, customs regulations may occasionally require us to divide your order into two separate packages. This helps ensure smoother customs clearance, though the packages may arrive a few days apart.
For certain countries, shipping may take up to 15 business days. We appreciate your patience and understanding, as international shipping times can vary due to customs procedures, carrier delays, and local postal conditions.
Business days are Monday through Friday and do not include weekends or public holidays. During peak seasons or unforeseen circumstances, slight delays may occur, but we are committed to ensuring your order arrives as quickly as possible.
Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.
Situations Eligible for Refund or Re-delivery
Refunds or re-delivery may be provided if we send the wrong item, if the package is lost and the logistics tracking has not been updated for more than 15 days, or if the package arrives damaged and the issue is reported within 3 days after delivery.
Situations Not Eligible for Refund or Re-delivery
Refunds or re-delivery will not be provided if the customer simply does not like the item or if a request to cancel the order is made after the item has already been shipped.
Refunds or re-delivery also cannot be issued if a package cannot be delivered because the address provided is incorrect, the recipient cannot be contacted, or the order is shipped through channels without after-sales service or to certain remote areas or island countries.
Items That Cannot Be Returned
Returns are not accepted for perishable goods such as food, flowers, or plants. Custom products, including special orders or personalized items, are also non-returnable.
Personal care goods such as beauty products cannot be returned. Hazardous materials, flammable liquids, gases, sale items, and gift cards are also excluded from returns.
If you are unsure whether a specific item qualifies for return, please contact us for clarification.
Exchanges
The fastest way to receive a different item is to return the product you received. Once the return is accepted, you can place a new order for the desired item.
European Union – 3-Day Cooling-Off Period
If merchandise is being shipped to the European Union, you have the right to cancel or return your order within 3 days for any reason and without providing justification.
The item must remain unworn or unused, include all original tags, and be returned in its original packaging. A receipt or proof of purchase is also required.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If the refund is approved, it will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved and you still have not received it, please contact customercare@megaxos.com.